Return Policy

Last Updated: August 8, 2025

Returns at Starovi

We understand that sometimes a purchase may not be quite right. That's why we've made our return and exchange process simple and transparent for our UK-based customers.

Quick Overview

1. Who Can Return & Return Authorization Process

If you're based in the UK and decide to return an item, follow these steps:

1. Contact Us: Email info@starovi.com within 30 calendar days of receiving your order
2. Provide Details: Include your order number and detailed reason for the return
3. Receive Authorization: We'll review your request and provide return instructions and authorization form
4. Get Shipping Label: For defective items, we'll provide a prepaid shipping label

2. What Condition Should Items Be In?

All returns must be in unused and re-sellable condition, with original packaging, tags, and any included accessories. Items returned in a used, damaged, or incomplete state may result in a partial refund of 20-50% of the original value depending on the condition, or complete rejection of the return.

3. Return Shipping Costs & Methods

• Shipping Method: Returns must be sent via trackable shipping method
• Defective/Incorrect Items: Starovi covers all return shipping costs
• Change of Mind Returns: Customer pays actual return shipping costs
• Return Authorization Required: Must obtain authorization before sending items
• Return Documentation: Include return authorization form and supporting documents
• Damaged Items: Send photos within 48 hours to qualify for free return shipping

4. Exchanges

Yes, we accept exchanges for UK customers. Follow the return steps above. Once we receive and verify the returned product, you can place a new order for your preferred item. If the exchange is due to a product defect or fulfillment mistake, we will send the replacement item at no cost.

5. Refunds

Once your return is received and inspected, we'll issue your refund to the original payment method within 7 business days. You'll receive a confirmation email once the refund has been processed. Please note: processing times may vary depending on your bank or payment provider (typically 3-5 additional business days).

6. Restocking Fees

We don't charge any restocking fees (£0) on approved returns. However, if an item arrives back damaged, heavily used, or incomplete, we reserve the right to issue a reduced refund of 20-50% of the original value depending on the item's condition, or reject the return entirely.

7. Failed Deliveries or Refused Packages

If a shipment is returned to us due to an incorrect address, refused delivery, or failure to collect the parcel, we may deduct the return shipping cost of £20 GBP and any re-delivery charges from your refund.

8. Special Return Conditions

9. Changing Your Shipping Address

Need to update your delivery address? Contact us immediately at info@starovi.com. If your order hasn't shipped yet, we'll do our best to update it. Once shipped, address changes can no longer be made.

10. UK Customers: Your Legal Rights

As a UK customer, you have the legal right to cancel or return your purchase within 30 days of delivery—no explanation needed. To qualify:

• The item must be unused, in its original packaging, with all tags intact
• Proof of purchase (receipt or invoice) is required
• This policy does not affect any applicable legal rights

Return Address

Non-Returnable Items

The following products cannot be returned:

• Custom or personalized items
• Hygiene products (e.g., socks, underwear) unless unopened and unused

Currency

All prices and fees listed on our website are in Great British Pounds (GBP). All transactions will be in British pounds where applicable. Please note that any currency conversion fees or costs incurred are the customer's responsibility.

Contact Information

Starovi - Sustainable Fashion, Hassle-Free Returns | Your Satisfaction Guaranteed