Contact

Contact Us

24/7 Customer Support Available: We pride ourselves on being available around the clock to help with urgent matters, order tracking, returns, and general inquiries. Your satisfaction is our priority!

Get in Touch

📧 Email: info@starovi.com

📞 Phone: 0131 564 0534

💬 Contact Form: Submit a Message Online

Response Times

Shipping & Tracking: Within 2 hours
Returns & Refunds: Within 2 hours
General Questions: Within 24 hours
Urgent Issues: Immediate response during business hours

What We Can Help You With

🛒 Orders & Payments

Order status and tracking
Payment questions
Order modifications or cancellations
Invoice requests
Billing inquiries

🚚 Shipping & Delivery

Delivery timeframes and tracking
Address changes
Sustainable batch shipping questions
Delivery issues or delays
Failed delivery assistance

🔄 Returns & Refunds

Return authorization requests
Refund status inquiries
Exchange assistance
Damaged or defective items
Return shipping questions

🌱 Products & Sustainability

Product information and care
Size and fit guidance
Stock availability
Sustainability practices
Product recommendations

Customer Service Promise

We're committed to exceptional service:

Quick response times for urgent matters
24/7 availability for shipping and order issues
Expert knowledge of our products and policies
Complete problem resolution
Friendly, professional service

Customer Service Hours

24/7 Support: Available around the clock for urgent matters

Email Support: 24/7 monitoring with priority response times

Phone Support: 24/7 for urgent issues

Best Times to Call: Monday-Friday, 9 AM - 6 PM GMT

Our Location

Starovi
100 Milton Road West
Edinburgh, EH15 1RD
United Kingdom

Located in beautiful Edinburgh, Scotland. We are primarily an online retailer serving customers throughout the UK. For the best service, please contact us via email, phone, or our online form.

Frequently Asked Questions

Before reaching out, you might find the answer in our comprehensive FAQ section which covers common questions about:

Ordering and payment processes
Our sustainable shipping system
Return and refund procedures
Product information and care

Privacy & Data Protection

Your Privacy Matters: All communications with our customer service team are handled in accordance with our Privacy Policy. We protect your personal information and never share your details with third parties without your consent.

Ready to get in touch?